Terms & Conditions

About these terms

Chauffeur Drive VIP is the trading name used on this website for Mercedes-Benz hire and private transport enquiries in Cape Town, South Africa. Contact the business on +27 82 839 2761 or WhatsApp. The website does not take payment or automatically reserve a vehicle.

These terms apply to website use and enquiries. For a confirmed service, read them together with your accepted written quote and booking confirmation. Mandatory South African law takes precedence. An agreed booking-specific term takes precedence over a general website term only where lawful.

Enquiries and confirmed bookings

Calling, sending a message or completing the enquiry form does not guarantee availability. The form opens a prepared WhatsApp message for you to review and send. A booking is confirmed only when we confirm the arrangements in writing and you meet any confirmation requirements stated in that agreement.

Before accepting, check the supplier details, selected vehicle, service, passenger and luggage requirements, date, collection time and place, destination, itinerary, quoted amount, included items, payment arrangements and cancellation terms. Tell us about errors or missing details before confirming. Keep a copy of the written agreement.

Your vehicle and service

The Mercedes-Benz E-Class and Mercedes-Benz V-Class are distinct chauffeur-driven options. Both vehicles are offered with a chauffeur. A photograph does not establish passenger capacity, luggage suitability, availability or an included feature for a particular booking.

Tell us your party size, luggage, access needs and any child-restraint requirements before confirming. We must agree a suitable arrangement before travel. If the confirmed vehicle becomes unavailable, we will discuss an alternative or resolution with you. A materially different vehicle is not automatically substituted without agreement.

Quotes and payment

The website lists rates for the daily chauffeur service and airport and point-to-point transfers in South African rand, alongside their stated durations. Confirm the route, duration, availability and any extensions or extras in your written quote before booking. Other journeys are quoted to their requirements. The written quote must state the amount payable, relevant taxes and charges, what is included and excluded, its validity, and any deposit, balance deadline or payment method. No deposit is implied by this website.

Additional stops, route changes, waiting time or other extras must be discussed and agreed, including any change in price. Verify payment instructions through our listed number if anything is unexpected. Do not send card details, banking passwords or one-time codes through the enquiry form or WhatsApp.

On the day

Provide accurate collection, contact and flight details, and notify us promptly of delays or changes. Airport meeting points, flight-related arrangements, waiting allowances and any charges need written confirmation. Allow realistic travel time; traffic, weather and road conditions can affect a journey.

Passengers must use available seat belts, comply with lawful safety instructions and treat the vehicle and chauffeur respectfully. Unsafe or unlawful requests cannot be accommodated. Any interruption for safety reasons and its financial consequences remain subject to the booking agreement and applicable law, not an automatic forfeiture of all payments.

Please check that you have all belongings when leaving. If something is left behind, contact us with the journey details. Return arrangements and any agreed delivery cost can then be discussed.

Tours and third-party activities

The routes shown are ideas for tailor-made journeys, not fixed packages. Stops, duration and timing are agreed for your booking. Entry tickets, meals, tastings, guides, accommodation and activities are included only when your quote expressly says so.

Attractions and other providers set their own access rules, operating times, prices and booking terms. Weather or closures may change what is possible. Any replacement itinerary or additional expense must be discussed with you. Third-party terms do not remove rights you have against us for our own service.

Changes, cancellations and refunds

Request a change or cancellation as soon as possible, preferably in a written message to our listed WhatsApp number. Include your booking reference or date and ask for acknowledgement. For an urgent change, call as well. A change is not confirmed until agreed.

Booking-specific cancellation and refund arrangements must be disclosed before acceptance. Where the Consumer Protection Act applies, an advance booking may be cancelled subject to a lawful, reasonable charge. Relevant factors include the service, notice given and the possibility of filling the booking. There is no automatic blanket rule here that every deposit is non-refundable.

Where section 17(5) applies, no cancellation fee is imposed when the person for whose benefit the booking was made cannot attend because of death or hospitalisation. Other statutory cancellation, cooling-off and refund rights remain unaffected.

If we cannot provide the agreed service, we will contact you to discuss the available resolution and any refund due under your agreement and the law. We will explain any deduction; these terms do not authorise keeping payment for an unprovided service regardless of the circumstances.

Responsibility and your rights

Nothing here excludes liability for gross negligence, removes mandatory consumer protections or requires you to give up a right that cannot lawfully be waived. Responsibility for a loss depends on the facts, the agreement and applicable law. A disruption outside reasonable control is not a blanket exemption from all responsibility.

Material restrictions or risks specific to a booking must be explained before you accept. Please raise any unclear term before committing.

Using this website

Use the website lawfully, without interfering with its operation or attempting unauthorised access. The logo, photographs, video, design and text belong to their respective rights holders. Viewing them does not grant permission for commercial reuse.

Our Privacy and Cookie Policy explains enquiry information and optional analytics. External services, including WhatsApp, operate under their own terms. Updated website terms apply prospectively and do not silently rewrite a booking already agreed.

Questions or complaints

Contact +27 82 839 2761 with the date of your journey, what happened and the outcome you are requesting. Do not include unnecessary identity or financial documents. We will consider the concern and discuss a response with you.

South African law governs these terms. You retain access to appropriate consumer-protection bodies, regulators and courts; contacting us first is encouraged, not a waiver of those rights. See the Consumer Protection Act for the statutory framework.