Operational draft
Terms and conditions
Updated 8 August 2026
1. About these terms
These terms apply to use of the Chauffeur Drive VIP website and to enquiries initiated through it. The business offers Cape Town transport using two distinct fleet options: a Mercedes-Benz E-Class and a Mercedes-Benz V-Class. The website does not itself complete payment or automatically confirm a booking.
2. Enquiries and booking confirmation
Submitting the website form, calling, or opening a WhatsApp conversation is an enquiry only. A booking becomes confirmed when Chauffeur Drive VIP issues or accepts a written quote or booking confirmation and any stated confirmation requirements have been met.
The written quote or booking confirmation should identify the selected vehicle, service, date and time, route or itinerary, price, payment arrangements, cancellation terms, and any booking-specific conditions. If there is a conflict, mandatory law applies first, followed by the written booking confirmation and then these website terms.
3. Fleet and service suitability
The E-Class and V-Class are separate fleet choices and one does not replace the other. Vehicle availability and allocation are confirmed in writing for each booking. Passenger, luggage, route, access and timing requirements must be disclosed so that suitability can be checked. The website does not state a guaranteed passenger or luggage capacity.
If an agreed vehicle cannot be supplied, the parties should agree any proposed alternative or other resolution before the service proceeds, subject to applicable consumer rights.
4. Services
Services may include chauffeur-driven transport, airport transfers, private transport, tailor-made touring and, where expressly confirmed, self-drive rental of the E-Class. A self-drive booking requires a separate written rental agreement dealing with driver eligibility, licence checks, authorised use, insurance, deposits, excesses, fuel, mileage, inspections and incident procedures. No self-drive term is created by browsing this website.
5. Customer responsibilities
- Provide accurate contact, passenger, pickup, destination, timing and luggage information.
- Notify Chauffeur Drive VIP promptly of changes or delays.
- Comply with lawful safety instructions and treat the vehicle, driver and other passengers respectfully.
- Do not request unlawful, unsafe or unauthorised use of a vehicle.
6. Timing, routes and third parties
Pickup and journey estimates can be affected by traffic, weather, road closures, flight changes and other circumstances outside reasonable control. Reasonable efforts will be made to communicate material disruption. Attractions, accommodation, airlines, restaurants and other third-party services remain subject to their own terms and operations.
7. Prices, payment, cancellations and refunds
No general price, deposit, payment deadline, cancellation period or refund formula is stated on this website. These commercial terms must appear in the written quote or booking confirmation and remain subject to the Consumer Protection Act and other applicable law. Nothing in these terms excludes a right or remedy that cannot lawfully be excluded.
8. Website information and intellectual property
Website content is provided for general service information. Reasonable care is taken with descriptions and photographs, but a current written confirmation should be obtained for any detail material to a booking. The website design, original text, logo and commissioned photographs may be protected by intellectual-property rights and may not be commercially reproduced without permission.
9. Liability and consumer rights
Each party remains responsible for loss caused by its unlawful or negligent conduct to the extent determined by applicable law. Chauffeur Drive VIP does not seek to exclude liability or consumer rights where exclusion is prohibited. Any limitation or indemnity applying to a particular booking, especially self-drive use, must be set out clearly in the relevant written agreement and reviewed for legal fairness.
10. Privacy and electronic communications
Personal information is handled as described in the Privacy and Cookie Policy. Electronic messages can constitute written communications, but an automated form action or draft WhatsApp message does not by itself confirm a booking.
11. Complaints and disputes
Please first raise a service concern directly on +27 82 839 2761 so that it can be considered promptly. These terms are governed by South African law, subject to mandatory consumer-protection rules and any lawful forum available to the customer.
12. Business details requiring confirmation
Client review item: insert the operator's full legal or registered name, registration details if applicable, physical and service address, and a dedicated legal-notice email before final legal approval.
13. Reference framework
This draft was informed by the official Consumer Protection Act 68 of 2008, Protection of Personal Information Act 4 of 2013, and South African rules governing electronic communications. These links are references, not a substitute for legal advice.