Privacy & Cookie Policy

Who this policy covers

This policy covers the Chauffeur Drive VIP website and transport enquiries made to the business in Cape Town, South Africa. The operator trading as Chauffeur Drive VIP is responsible for deciding how information received for these purposes is used. For a privacy enquiry or to request the operator's business details, contact +27 82 839 2761 or WhatsApp and ask for the person responsible for privacy.

Information you provide

The enquiry form uses your chosen vehicle and service, travel date, pickup time and location, destination or itinerary, and optional name. These details remain in the form until you choose to continue. The website does not submit them to a booking database or take payment.

Continuing opens a WhatsApp link containing the details you entered. WhatsApp receives information through that link; the business receives your message and WhatsApp contact details when you send it. Review the message first. Calls and later booking correspondence may provide further contact, passenger, flight and travel information.

Please provide only what is needed for the enquiry. Do not enter identity documents, card information, passwords or detailed medical information in the website form. If someone else is travelling, make sure you may share their details and let them know about this policy. Discuss any necessary sensitive information through an agreed channel.

Required fields help us assess the proposed journey. You may instead call to enquire. Without necessary collection, contact or suitability information, we may be unable to quote or arrange transport.

Why information is used

We use enquiry and booking information to respond, assess suitability, prepare a quote, agree arrangements, communicate about travel and deal with service questions. Relevant records may also be needed for accounting, legal duties or disputes. The basis depends on the activity: your requested pre-contract steps, an agreement, a legal obligation, legitimate operational interests or consent where required.

The hosting service processes technical requests needed to deliver and secure the website, such as an internet address, requested page, time and browser information. This is separate from optional analytics. The form does not create an account or subscribe you to a mailing list. An enquiry is not blanket consent to promotional messages.

Cookies and your choices

The website waits for your choice before loading Google Analytics. Analytics only measures website use without enabling advertising storage or advertising user data. Allow both also permits advertising measurement, so we can connect ad clicks with website enquiry actions using Google Analytics and Google Ads. Decline leaves both off. You can browse, view the vehicles and make an enquiry with any choice. Fonts, images, films and interface scripts are served with the website, rather than embedded from social-video players.

Consent preference

cdv-analytics-consent is a local-storage entry remembering your choice on this browser. It has no automatic expiry in our code and remains until changed or cleared. It is not an advertising identifier.

Google Analytics cookies

With permission, GA4 can use _ga and _ga_<identifier> to distinguish visitors and sessions. Google's default expiry is two years, subject to browser limits and property settings. Returning visits can refresh expiry. See Google's cookie documentation.

Browser and delivery storage

Your browser may cache media and other website resources. Hosting infrastructure may process technical records to deliver and protect the site. These are not permission to enable optional analytics.

With Allow both, Google may use first-party advertising cookies such as _gcl_au and ad-click identifiers to measure advertising results. We share consented website interaction measurements with the linked Chauffeur Drive VIP Google Ads account. Our event code excludes enquiry-form details and unrelated URL parameters.

Use Cookie preferences in the footer of any of these pages to change your choice. Selecting Analytics only disables advertising measurement and removes accessible first-party _gcl cookies. Selecting Decline also disables Analytics collection and removes accessible first-party _ga cookies. It does not erase information already sent to Google. You can also clear site data through your browser. A different device or browser has its own choice. Earlier analytics-only choices remain analytics only.

Ad personalisation stays denied for every choice; these controls enable measurement, not personalised remarketing.

What optional analytics records

With consent, Google Analytics can record pages, visit timing, referral information, browser and device characteristics, approximate location and interactions. Our custom events measure phone clicks, WhatsApp clicks and completed enquiry-form actions. A click is not proof that a call happened, a message was sent or a booking was made.

The custom conversion events contain an interaction type and page address, not the name, pickup address, itinerary or other form values. The website does not send the prepared WhatsApp message as an Analytics event. Google's processing is explained in its Privacy Policy.

Sharing and external services

Necessary information may be shared with the chauffeur or an agreed service provider to deliver your booking, with professional advisers where required, or where lawful disclosure is necessary. Website hosting and technical providers process requests to run the site. Google processes consented analytics; WhatsApp, Meta and telephone providers process communications when you use those channels under their own terms.

Some providers operate outside South Africa. Transfers must have a lawful basis under POPIA, such as adequate protection or another permitted ground. Choosing an external communication service also means its privacy terms apply. We do not sell enquiry information.

Retention and security

Records are retained for their relevant purpose, including an enquiry, a confirmed journey, legally required records and the handling of claims. When a record is no longer needed and no lawful retention ground remains, it must be deleted, destroyed or de-identified. The period depends on the record and its obligations; there is no single lifetime for every kind of information.

Access should be limited to those who need the information, with reasonable safeguards for storage and communications. No website or messaging channel is completely risk-free. If a security compromise requires notification under POPIA, the affected people and Information Regulator must be notified as required. Contact us promptly if you suspect misuse involving an enquiry.

Your information rights

Subject to POPIA and its exceptions, you may request confirmation of information held about you, access, correction or deletion, object to relevant processing, and withdraw consent. Withdrawing consent does not invalidate earlier lawful processing. Some information may still need to be retained for legal reasons. We may ask for proportionate proof of identity before releasing or changing records.

This website is intended for adults arranging transport. Do not have children submit personal information themselves. An adult arranging a family journey should share only the information needed to make suitable arrangements.

Privacy requests and complaints

Call +27 82 839 2761 or send a WhatsApp message, stating that it is a privacy request. Describe what you need without sending unnecessary sensitive documents. You do not need to accept analytics to contact us.

You may complain to South Africa's Information Regulator, including at POPIAComplaints@inforegulator.org.za. The Regulator's contact page and POPIA forms explain the available channels. You do not have to resolve a complaint with us before approaching the Regulator.

This policy may change when the site or its data practices change. The date above identifies this version. Relevant rights are set out in the Protection of Personal Information Act.